At Orbiitry, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for all users.
Customers may cancel an order within the allowed cancellation time as mentioned below.
Food Orders: Can be cancelled before the order is accepted or prepared by the restaurant.
Grocery & Medicine Orders: Can be cancelled before dispatch.
Rental Services: Cancellation timelines depend on the rental type and duration.
E-commerce Orders: Can be cancelled before the item is shipped.
Parcel Delivery: Can be cancelled before pickup or dispatch.
Once an order is processed, dispatched, or prepared, cancellation may not be possible.
No cancellation fee if cancelled within the permitted time.
A cancellation fee may apply if the order is cancelled after processing has begun.
In some cases, only a partial refund may be issued.
Cancel directly through the Orbiitry app or website.
If cancellation is not available, contact Orbiitry customer support for assistance.
Orders may be cancelled by Orbiitry due to:
Unavailability of items or services
Technical issues or payment failures
Safety or operational concerns
In such cases, a full refund will be issued.
Orbiitry reserves the right to modify this cancellation policy at any time without prior notice. Updates will be effective immediately upon publication.
