At Orbiitry, customer satisfaction is our priority. We strive to provide reliable and affordable services. However, if you face any issues, our refund policy is outlined below.
Refunds may be issued in the following cases:
Service not delivered or cancelled by Orbiitry
Incorrect, damaged, or expired items delivered (food, grocery, or medicine)
Duplicate payment or technical payment failure
Order cancelled within the allowed cancellation time
Refunds will not be provided if:
The issue is reported after the specified time window
Delay caused due to incorrect address or customer unavailability
Change of mind after successful delivery
Perishable items once accepted at delivery (unless damaged or incorrect)
Food Orders: Refunds only for missing, wrong, or spoiled items reported immediately after delivery.
Grocery & Medicine: Refunds for damaged, expired, or incorrect items.
Rental Services: Refunds depend on cancellation timing and rental terms.
E-commerce & Parcel Delivery: Refunds for lost, damaged, or undelivered parcels.
Raise a refund request through the Orbiitry app, website, or customer support.
Our team will review the request within 3–5 business days.
Approved refunds will be processed to the original payment method within 5–10 business days.
In some cases, partial refunds may be issued depending on the nature of the issue or service usage.
Orbiitry reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting.
