Shipping Policy

Shipping Policy

At Orbiitry, we aim to provide fast, reliable, and affordable delivery services for all orders placed through our platform.

1. Service Coverage

Orbiitry offers shipping and delivery services within designated serviceable areas. Availability may vary based on location, service type, and partner availability.

2. Delivery Timelines

Delivery times depend on the type of service:

  • Food Orders: Typically delivered within the estimated time shown at checkout.

  • Grocery & Medicine: Same-day or scheduled delivery, subject to availability.

  • E-commerce Orders: Delivery timelines vary depending on the seller and location.

  • Parcel Delivery: Estimated delivery time will be shared at the time of booking.

  • Rental Services: Delivery or pickup times are scheduled based on rental agreement.

Delivery times are estimates and may vary due to traffic, weather, or operational conditions.

3. Shipping Charges

  • Shipping or delivery fees are displayed at checkout.

  • Charges may vary based on distance, order value, weight, and service type.

  • Promotional free shipping may be available for select orders or locations.

4. Order Tracking

Customers can track their orders in real time through the Orbiitry app or website once the order is confirmed.

5. Delivery Conditions

  • Customers must provide accurate delivery details.

  • Orbiitry is not responsible for delays caused by incorrect address or customer unavailability.

  • If delivery cannot be completed, the order may be cancelled or rescheduled.

6. Damaged or Missing Items

If an order arrives damaged or with missing items, customers should report the issue immediately through customer support for resolution.

7. Failed Deliveries

In case of failed delivery attempts, re-delivery or cancellation may be subject to additional charges.

8. Policy Updates

Orbiitry reserves the right to modify this shipping policy at any time. Any updates will be effective immediately upon posting.